Help with Cancelly, the free-trial reminder app by Kitovo.
Cancelly isn’t on Google Play yet. The Android app is in final testing. This page covers the app as it ships. Questions in the meantime? Email support@kitovo.in.
Troubleshooting
I didn’t get a reminder
Check your spam, junk or promotions folder for email from Cancelly. If a reminder is there, mark it as “not spam” so the next one reaches your inbox.
Open the trial in Cancelly and check its charge date. If the date is wrong, edit it: reminders for the old date are cancelled and new ones are scheduled.
Make sure the email address on your account is one you still use.
Still missing a reminder? Email us with the name of the trial and its charge date.
My sign-in code hasn’t arrived
Give it a minute or two, then check your spam or junk folder.
Check the email address you entered for typos.
Go back and ask for a new code.
A forwarded email didn’t add my trial
Forward the original confirmation email, the one that says your trial has started, to the personal forwarding address shown in Cancelly.
If Cancelly can’t read the date with confidence, the trial may be waiting for you to confirm it in the app.
If nothing shows up, add the trial by hand. It takes about ten seconds.
The charge date is wrong
Open the trial and edit the date. Reminders move to the new date.
If you’re not sure of the exact day, use the earliest date the service could charge you. Being early is safe; being late is not.
Account & data
Signing in
Cancelly signs you in with a six-digit code sent to your email address, so there is no password to manage or reset.
Deleting your account
You can delete your account from inside the app. This removes the account and everything attached to it, including your trials.
Questions about your data
Read the Cancelly privacy policy, or email us with any question about what Cancelly stores and why.
Not yet. The Android app is in final testing and will be released on Google Play soon. This page will link straight to the listing once it is live. An iOS version is in development, with no release date yet.
Does Cancelly cancel subscriptions for me?
No. Cancelly reminds you before a trial turns into a charge and helps you get to the right place to cancel, but the cancellation itself happens with the service you signed up for.
Does it need my bank login or access to my email?
No. Cancelly never asks for bank logins or card numbers, and it does not read your inbox. You add trials yourself, or forward a single confirmation email, and Cancelly only reads that one message.
How do I sign in?
With a six-digit code sent to your email address. There is no password to create or remember.
How much does it cost?
Trial reminders are free. The free version shows one small, labelled ad at the bottom of your trial list and nowhere else. Cancelly Premium removes it.
Can I use it for regular subscriptions too?
Yes, you can add an ordinary renewal as well. Cancelly is built for free trials, though, because those are the charges that are easiest to miss.
How do I delete my data?
From inside the app. Deleting your account removes it along with everything attached to it, including your trials. The Cancelly privacy policy has the details.
Is Cancelly a budgeting or finance app?
No. It does not track your spending, connect to your bank or give financial advice. It has one job: telling you about a trial before it charges you.
